We Help Businesses Engage Their Customers Creating Loyal Brand Ambassadors on BOTH SIDES of The Till.

IGNITE YOUR PEOPLE. BOOST YOUR BUSINESS

Fresh Eyes Products

The customer journey will improve and so will your business

XO™ Customer Experience Review

XO™ Customer Experience Review

An upgrade to the old "Mystery Shopper" that has been designed to measure and evaluate the full Customer Experience Lifecycle

XO™ Bespoke Customer Experience Review

XO™ Bespoke Customer Experience Review

A bespoke questionnaire compiled in a 2 hour design workshop that covers standards, hygiene, staff engagement and customer experience. 

XO™ Customer Experience Training

XO™ Customer Experience Training

Customer Experience Training – 3.5 Hour Training Sessions introducing the Customer Experience Journey and the impact of staff engagement with...

XO™ Customer Experience Train the Trainer

XO™ Customer Experience Train the Trainer

The Customer Experience Training is supported by the Train The Trainer Programme where in-house trainers are upskilled to facilitate customer...

XO™ Customer Experience Sustainability Academy

XO™ Customer Experience Sustainability Academy

The Sustainability Academy is designed to leverage and entrench the new culture and behaviour discovered in the Customer Experience Training. 

XO™ Customer Experience Feedback Tool

XO™ Customer Experience Feedback Tool

A BESPOKE Customer Experience Feedback Tool that allows your Customers 

XO™ Bespoke Staff Survey Tool

XO™ Bespoke Staff Survey Tool

A bespoke survey that is designed with the company to measure the temperature around staff issues

XO™ Employ Right

XO™ Employ Right

A database that allows anyone recruiting staff to verify the individual’s working history 

Launching end of July 2019 

XO™ MAX Hospitality Occupancy Programme

XO™ MAX Hospitality Occupancy Programme

A generic Industry questionnaire that covers standards, hygiene, staff engagement and customer experience. 

XO™ Customer Experience Keynote Speaker

XO™ Customer Experience Keynote Speaker

A Customer Experience keynote speaker is a critical tool to engage and motivate your team 

XO™ Customer Experience Games

XO™ Customer Experience Games

A range of Customer Experience Games designed to keynote speaker is a critical tool to engage and motivate your team (at all levels of the...

Over the last 20 years, Fresh Eyes have ignited over 150,000 African Brand Ambassadors on our journey to create a difference by igniting teams and ultimately boosting business in Southern Africa.

Results, Measurement, Award Winners

conversation3

Results

We have many testimonials from staff that we have trained and seen the benefits first hand resulting in better service delivery, mindset change, empowerment...

mesurement2

Measurement

A vital part of confirming R.O.I. and identifying the STARS in the business is the feedback from the people that matter the customers.

 

Award winners2

Award Winners

“Our TSOGO Moments scooped the Bronze Award in the Relationship Management Category of the Mobile Marketing Association of South Africa’s (MMA SA) Smarties Awards held during the 2016 Loeries in Durban.

About Us


We work with you to ignite the potential and power of your staff, creating experiences for your customers that create a sustainably profitable business.

Ignite

Ignite

Great customer relationships are key to every business. A consistent customer experience that rates 10/10 is priceless!

Unleash Potential

Unleash Potential

Your staff are Ambassadors of your Brand – Every single one of them at every single level. Empowered and ignited they will understand both their potential and power to unleash the possibilities of your Brand.

Sustainable Businesses

Sustainable Businesses

Without profitability building, a sustainable business is a dream. Create an environment where your Brand Ambassadors are on both sides of the Till – Staff & Customers.

Do you want your Customers to Return?

Do you want to increase your overall spend per Customer?

Do you want your staff to increase their service tips to an average of 15% - 20%?

Do you want to enjoy the power of FREE Marketing?

We will create this journey with you in 90 days!

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