We Help Businesses Engage Their Customers Creating Loyal Brand Ambassadors on BOTH SIDES of the Till.

 

IGNITE YOUR PEOPLE. BOOST YOUR BUSINESS

XO™ Customer Experience Review

XO™ Customer Experience Review

An upgrade to the old "Mystery Shopper" that has been designed to measure and evaluate the full Customer Experience Lifecycle

XO™ Bespoke Customer Experience Review

XO™ Bespoke Customer Experience Review

A bespoke questionnaire compiled in a 2 hour design workshop that covers standards, hygiene, staff engagement and customer experience. 

XO™ Customer Experience Training

XO™ Customer Experience Training

Customer Experience Training – 3.5 Hour Training Sessions introducing the Customer Experience Journey and the impact of staff engagement with...

XO™ Customer Experience Train the Trainer

XO™ Customer Experience Train the Trainer

The Customer Experience Training is supported by the Train The Trainer Programme where in-house trainers are upskilled to facilitate customer...

XO™ Customer Experience Sustainability Academy

XO™ Customer Experience Sustainability Academy

The Sustainability Academy is designed to leverage and entrench the new culture and behaviour discovered in the Customer Experience Training. 

XO™ Customer Experience Feedback Tool

XO™ Customer Experience Feedback Tool

A BESPOKE Customer Experience Feedback Tool that allows your Customers 

XO™ Bespoke Staff Survey Tool

XO™ Bespoke Staff Survey Tool

A bespoke survey that is designed with the company to measure the temperature around staff issues

XO™ Employ Right

XO™ Employ Right

A database that allows anyone recruiting staff to verify the individual’s working history 

Launching end of July 2019 

XO™ MAX Hospitality Occupancy Programme

XO™ MAX Hospitality Occupancy Programme

A generic Industry questionnaire that covers standards, hygiene, staff engagement and customer experience. 

XO™ Customer Experience Keynote Speaker

XO™ Customer Experience Keynote Speaker

A Customer Experience keynote speaker is a critical tool to engage and motivate your team 

XO™ Customer Experience Games

XO™ Customer Experience Games

A range of Customer Experience Games designed to keynote speaker is a critical tool to engage and motivate your team (at all levels of the...

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