XO™ Customer Experience Review

An upgrade to the old "Mystery Shopper" that has been designed to measure and evaluate the full Customer Experience Lifecycle with a 70% weighting on Customer Experience vs. Standard Operating Procedures.

The process is done live on a Fresh Eyes App that allows the Customer Experience Reviewer to:

  • Set up the App to drive the Review within 48 hours.
  • Action The Review which includes an Industry Questionnaire with Photographs, Video and MP3 Recordings if Required.
  • Prove the Place, Time & Duration of Visit by using Geo Tagging Technology.
  • Submit a Completed Report Done within 48 Hours of Reviewer’s Visit.

Packages have been developed to offer:

  • Standard Customer Experience Review x 1
  • Standard Customer Experience Review x 3
  • Standard Customer Experience Review x 5 


Mystery Shopper Business


Packages with Multiple Reviews can be used:

  • Own Business – Different Shifts that Ensure all Teams are Reviewed
  • Own Business – Different Dates spread over Maximum of 6 months
  • Own Business and Competitors
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