XO™ Bespoke Customer Experience Review
An upgrade to the standard Customer Experience Review. A Two (2) hour design workshop with the Customer defines the exact content to be Reviewed.
Packages with Multiple Reviews can be used to evaluate:
- Own Business – Different Shifts that Ensure all Teams are Reviewed
- Own Business – Different Dates spread over Maximum of 6 months
- Own Business and Competitors
Packages on offer to include:
- Bespoke Customer Experience Review x 1
- Bespoke Customer Experience Review x 3
- Bespoke Customer Experience Review x 5
Once the Design Workshop is Complete the Customer Experience Reviewer to:
- Set up the App with the tailor made questionnaire to drive the Review within 7 working days.
- Action The Review which includes an Industry Questionnaire with Photographs, Video and MP3 Recordings if Required.
- Prove the Place, Time & Duration of Visit by using Geo Tagging Technology.
- Submit a Completed Report Done within 48 Hours of Reviewer’s Visit.