XO™ Customer Experience Feedback Tool
Allows guests to give real time feedback & rating via a dedicated USSD line allowing for an immediate response from the Owner/ Manager’s phone.
A Number that is displayed at various points – On Marketing material / Bill Folds / In Room Material / Till Wobbers / Table Talkers
- This is linked to a dedicated USSD line (*134*). Does not require Data / Airtime / Wi Fi.
FREE for all customers creating no barrier to entry.
Supported by an Action Facility which alerts the Owner / Manager to respond immediately if a customer is unhappy or happy to create a conduit between the customer and the brand preventing negative online reviews.
Creates a POPI compliant database for future marketing which is key to Customer retention and increasing turnover.